A DEAL WITH MANY MISTAKES. PART 2
20/06/2011
Some days later Company A finished preparing the claim and sent it to the exporter. The situation was described in detail, the photos were enclosed and the buyer was asking for compensation. Company B acknowledged the receipt of the claim and promised to investigate the case.
After some days, Company B came back with the explanation. According to the exporter, they had purchased the tyres from another company they had long-lasting relations with. Usually there were no problems with the consignments; they trusted the supplier and they could not understand how it could happen in that particular delivery. The seller did not exclude the situation that some of the tyres were of sub-quality; he was very sorry and asked the buyer to make a detailed report showing how many tyres were damaged.
By that time, Company A had tried to repair many tyres and was selling them to its clients. Unfortunately, the tyres were very poor, the repair works did not succeed and the buyers returned almost all of them. Company A informed the exporter that all tyres were of unacceptable quality and demanded 100% compensation plus compensation of the VAT, import duty, environmental tax and other costs connected to the deal.
Company B was willing to compensate some of the losses but refused to compensate all the costs. We can see that by that time part of the lot was sold, another was repaired, and the buyer could not prove how many tyres were defected. The seller asked for the inspection results from an independent surveyor to know the exact quality of the damaged tyres. The inspection had not been done when the buyer received the goods and now there was no sense to perform it. As no proofs were available, the seller simply stopped any communication with the buyer until he receives a damage report, confirmed by an independent inspection company. The buyer finally understood that it would be difficult for him to prove the quality of the tyres; he had to write the losses off. In addition we can see that the buyer demanded to compensate the other costs not taking into consideration that part of the tyres were of acceptable quality.
